Refund policy

60-Day money-back guarantee (first-time purchases only)

At Soluma, your satisfaction is our top priority. That's why we offer a risk-free 60-day money-back guarantee on first-time purchases.

If you're not satisfied with your first purchase of any Soluma product, simply contact us at info@trysoluma.com within 60 days of delivery, and we'll refund you in full — no return required in most cases.

Important notes:

  • Applies only to first-time purchases of a specific product.
  • Limited to one refund per product type per customer.
  • Shipping, handling, and optional shipping protection fees are non-refundable.
  • If you choose to exchange your product, the money-back guarantee no longer applies.

Refunds for recurring subscription orders

Subscription (autoship) orders are not eligible for the 60-day money-back guarantee. However, we offer refunds under the following conditions:

  • Unopened items only.
  • Return shipping is the responsibility of the customer.
  • Shipping costs are non-refundable.

To request a refund, email info@trysoluma.com with your order details. Refunds will be processed upon receipt and inspection of the returned product.


Cancellation policy

  • Order cancellation window: We understand that plans can change, and we'll do our best to accommodate order cancellations. If you need to cancel, please contact us as soon as possible. While we will make every effort to stop your order before it ships, please note that our team works quickly to ensure timely delivery, and we cannot guarantee that cancellations will be possible once an order has been processed in our system.
  • Cancellation fee: A $2.00 restocking fee may apply to cover administrative costs.
  • Non-cancellable orders: Orders that have already been shipped cannot be cancelled.

To cancel your subscription, you can do so from your customer portal at the top right of our website, by emailing info@trysoluma.com.


Damaged or incorrect items

If you receive a damaged, defective, or incorrect product, please contact us immediately at info@trysoluma.com. You do not need to return the damaged item — we'll send a replacement at no cost.


Exchanges

To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.


Shipping costs

  • Shipping costs are non-refundable.
  • If a return is approved for a multi-unit order, Soluma may cover return shipping for unopened items (on first-time purchases only).
  • For all other returns (including subscription orders), return shipping is the customer's responsibility.

Return instructions

To initiate a return:

  • Email us at info@trysoluma.com with your order number and reason for return.
  • We'll provide return instructions and (if applicable) a return shipping label.
  • Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.

European Union orders

EU customers may cancel or return unopened products within 14 days of delivery, for any reason. Returned items must be in original condition with proof of purchase.


Policy amendments

Soluma reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.


Acknowledgment of policy

By placing an order with Soluma, you acknowledge and agree to the terms outlined in this Refund & Return Policy.


Contact information

Email: info@trysoluma.com